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About the job

To oversee the development, implementation, and maintain Human Resources automated systems and related processes. Coordinate and recommend system enhancements and innovative solutions to facilitate an automated system environment that best serves the short and long-term strategies of Human Resources. Manage daily activities of professional employees and/or supervisors, primarily responsible for tactical issues. Serves as business data trustee for the department responsible for leading data-related activities, managing access controls and record retention schedule, and monitoring governance measures.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Establish objectives, standards, and strategies for delivering updates and changes to HR Systems

Collaborate with ISD to integrate, develop and maintain department automated systems to ensure systems run smoothly and avoid conflicts/errors Considerable Impact

Develop strategies to resolve system/operational/functional issues; develop standards, objectives, priorities and alternatives Lead

Promote proactive best practice approaches using department systems to solve business needs and problems complex/Difficult

Receives guidance from department business data owner and guides actions of department business data stewards Assist in Leading

Collaborate with business units and senior management to conduct needs assessment to support organization strategies, tactics, and learning solutions that support business unit objectives Considerable Latitude

Evaluate operational efficiency and effectiveness, and make recommendations for improvements by researching and analyzing internal and/or external industry trends, markets and other operational benchmarks

Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results Considerable Latitude

Compile, research and analyze trends in support of projects and initiatives complex Analysis

Prioritize projects and delegates assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements

Monitor assigned projects to ensure that goals and objectives are completed according to schedule; collaborate with project teams to ensure all business needs are met Considerable Impact

Lead or participate in cross-departmental project teams

Performs other duties as assigned

Significant experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact

Significant experience in managing projects from creation through execution and evaluation

Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems

Significant experience in supervising and leading employees

Expert skill applying innovative approaches to solve technical design issues

Advanced skill communicating complex technical concepts to non-technical audiences

Advanced skill resolving conflicting requests and meeting changing requirements

Advanced skill presenting to stakeholders & management

Advanced skill presenting findings, conclusions, alternatives, and information clearly and concisely

Advanced skill exercising initiative and using good judgment to make sound decisions

Advanced skill maintaining accuracy with attention to detail and meeting deadlines

Advanced skill using innovative thinking to solve problems and facilitate the decision-making process

Advanced research, analytical, and problem-solving skills

Advanced verbal and written communication skills

Advanced organizational, planning and time management skills

Advanced database and presentation software skills

Advanced word processing and spreadsheet software skills

Bachelor's degree in Information Technology, Computer Science, Finance or related field, or the equivalent combination of experience, education, and training

Desired Qualifications

Master's Degree in a related field, or the equivalent combination of training, education and experience

Experience leading business functional technology teams that support multiple production platforms and HR vendor services - Oracle HCM SaaS, ServiceNow HRSD

Proven expertise in managing and enhancing technology systems, including integration with other platforms. Skilled in developing HR technology strategies that align with overarching business objectives.

Ability to drive transformation, challenge conventional HR practices, and implement AI-driven, automation, or data-informed solutions that enhance efficiency and employee experience

Strong growth mindset with the ability to learn, adapt, and lead innovation in rapidly evolving technological landscapes

Experience in successfully building and developing high-performing teams, fostering a culture of collaboration, innovation, and operational excellence

Working knowledge of Navy Federal Human Resources policies, procedures, and programs

Working knowledge of Agile and Scrum methodologies; experience with Azure Dev Ops (ADO), JIRA, or similar Agile delivery tools.

Working knowledge of project lifecycles and management methodologies

Additional Information

Hours:

Monday - Friday, 8:00AM - 4:30PM

Location:

820 Follin Lane, Vienna, VA 22180

5550 Heritage Oaks Drive, Pensacola, FL 32526

141 Security Drive, Winchester, VA 22602

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

FORTUNE 100 Best Companies to Work For® 2025

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Military Times 2025 Best for Vets Employers

Best Companies for Latinos to Work for 2025

Forbes® 2025 America’s Best Large Employers

Forbes® 2025 America's Best Employers for New Grads

Forbes® 2025 America's Best Employers for Tech Workers

2025 RippleMatch Campus Forward Award Winner for Overall Excellence

Military.com Top Military Spouse Employers 2025

2025 Handshake Early Talent Award

From Fortune . ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.