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About the job

IT Technical Product Manager

Full-Time | Utah First Credit Union | Salt Lake City, Utah

WHO YOU ARE

Utah First Credit Union is seeking a technically fluent, business-minded Technical Product Manager to join our Information Technology team in a full-time capacity (40 hours per week). Reporting directly to the Senior Vice President of Information Technology, this role will define and execute product strategy for Utah First's core and digital banking platform, while leading a small team of Product Owners of other platforms.

This is an on-site position based at Utah First Credit Union's corporate headquarters in Salt Lake City. Regular in-person presence is expected to collaborate effectively with business leaders, technology teams, and external partners.

The Technical Product Manager serves as the bridge between business strategy and technical execution. The Technical Product Manager will translate organizational priorities into actionable roadmaps, specifications, and measurable outcomes while balancing innovation with reliability, scalability, security, and regulatory expectations.

THE DIFFERENCE YOU'LL MAKE

The Technical Product Manage r owns the vision, strategy, roadmap, and delivery outcomes for Utah First's core banking and related technology products, with primary ownership of the Credit Union's instance of the Jack Henry Platform.

Working across business units, internal technology teams, engineering resources, and third-party vendors, this leader will convert business objectives into clear technical requirements and prioritized work. The role is accountable for making informed tradeoffs among new capabilities, technical debt, scalability, system performance, risk, and member impact.

The successful Technical Product Manager candidate will combine product leadership, technical judgment, analytical discipline, and strong communication skills. This person will operate independently in a lean environment, lead a team of two to three Product Owners, and drive progress through productive partnerships with internal and external delivery teams.

Schedule: Monday-Friday during regular business hours at our Salt Lake City, Utah corporate headquarters.

WHAT YOU BRING

Strategy and Roadmap: Define the technical product vision, strategy, and roadmap, aligning internal engineering efforts and third-party technology vendor deliverables with Utah First's business goals.

Symitar Product Ownership: Create, own, prioritize, and refine the product backlog for Utah First's Jack Henry Platform (Symitar, Banno, other JHA applications) environment, balancing feature requests with technical debt, scalability, system performance, risk, and operational needs.

Cross-Functional Partnership: Translate business objectives into precise technical specifications, user stories, acceptance criteria, and architectural requirements for internal engineering teams and third-party technology vendors.

Feasibility and Architecture: Evaluate technical constraints, validate system design decisions, and oversee integrations and technology-stack compatibility to support stable, scalable solutions.

Risk and Quality Management: Proactively identify, assess, and mitigate technical risks, information-security and compliance considerations, quality concerns, and performance bottlenecks.

Data-Driven Execution: Define success metrics, analyze product and operational data, conduct appropriate experiments such as A/B tests, and use database queries or reporting tools to evaluate performance and inform priorities.

Product Team Leadership: Lead, coach, and coordinate a team of two to three Product Owners responsible for other technology platforms, establishing clear priorities, ownership, delivery standards, and accountability.

LEADERSHIP AND TECHNICAL APPROACH

The Technical Product Manager role requires deep technical fluency without serving as a production software engineering position. The Technical Product Manager must understand software development principles, system architecture, APIs, integrations, and data pipelines well enough to challenge assumptions, assess tradeoffs, and guide sound technical decisions.

The successful candidate will communicate effectively with both non-technical stakeholders and highly technical engineering talent, create clarity amid complexity, and sustain momentum with minimal direct supervision. Coding proficiency is beneficial but writing production code is not required.

Bachelor's degree in Computer Science, Engineering, Business, or a related discipline, or equivalent practical experience.

Proven experience managing the product lifecycle from concept and beta testing through launch, adoption, optimization, and scale.

Direct experience with Jack Henry (Symitar, Banno, Silverlake, etc.) and Digital Banking platforms is required; experience working with a credit union is highly desirable.

Strong knowledge of software development principles, system architecture, APIs, integrations, and data pipelines; coding proficiency is a plus but is not required.

Demonstrated ability to translate business needs into technical specifications, user stories, acceptance criteria, and prioritized product backlogs.

Hands-on experience with data analysis, product and performance metrics, experimentation, and data-informed decision-making.

Exceptional written and verbal communication skills, with the ability to engage credibly with business leaders, operational teams, engineers, and external vendors.

Demonstrated ability to lead Product Owners or cross-functional product teams, establish accountability, and deliver outcomes through others.

Independent, resourceful self-starter who can learn quickly, make sound decisions, and maintain progress in a lean environment with minimal direct supervision.

WHY UTAH FIRST?

Since 1935, Utah First Credit Union has helped members build brighter financial futures while staying true to its community-focused roots. We believe relationships matter, innovation should be purposeful, and great people make all the difference.

As Technical Product Manager , you'll have meaningful ownership of some of the most important technology platforms within the organization. You'll work directly with senior leadership, help shape enterprise technology strategy, and influence how Utah First serves members through digital and operational experiences.

You'll join a collaborative, purpose-driven organization that values accountability, initiative, thoughtful innovation, and people who can transform complex challenges into practical solutions.

BENEFITS

Salary is based on experience. Utah First Credit Union offers a comprehensive benefits package including:

Medical, dental, and vision insurance

Health Savings Account (HSA) contributions

401(k) retirement plan

20 days of Paid Time Off (PTO)

11 paid holidays

Professional development opportunities

Employee wellness and support programs

EQUAL OPPORTUNITY EMPLOYER

Utah First Credit Union is an Equal Opportunity and Affirmative Action Employer and does not discriminate in employment on the basis of any legally protected status.

Utah First participates in E-Verify and complies with all federal employment eligibility verification requirements