Closing Services Director

Back To Results Closing Services Director Job Description Closing Services Director Oversees three Columbus teams and their performance Requires travel between offices around greater Columbus Will require coordination with other Closing Services Directors if clients outside of the Columbus market join JV Will lead a regional closing team across multiple Ohio offices. This is a senior leadership role responsible for the full performance of the team — revenue, profitability, client experience, and employee development. The right person will split their time between strategic oversight and hands-on engagement, stepping in to manage escalations, support coverage, and stay close to both clients and team members. What They'll Own Team performance against KPIs: revenue, profit margin, efficiency, client retention and acquisition Coaching and accountability for all team members across their region Customer escalation resolution and quality control on complex transactions Client-facing relationship building to support business growth Financial management of controllable expenses What We're Looking For 5+ years in the real estate title industry (file processing, notary closings, balancing, lender/realtor communication) 2+ years managing a team of 4 or more Active Ohio notary commission Strong leadership, communication, and analytical skills Comfortable working beyond standard hours and being available when needed, including during PTO Details Employee Type Full-Time Regular Location Central Ohio OH Apply Processing...