Agency Services Manager – DFW

Back To Results Agency Services Manager – DFW Job Description Agency Services Manager DFW Position Summary The Agency Services Manager drives profitable growth across an independent title agency network by identifying, recruiting, onboarding, and developing high‑performing agency relationships. This role blends strategic business development with consultative account management to expand market presence and strengthen long‑term partnerships. Acting as the primary relationship manager for assigned agencies, the position supports production growth, operational improvement, underwriting navigation, and adoption of company resources. Cross‑functional collaboration with underwriting, operations, claims, accounting, legal, and leadership is essential to delivering an exceptional agency experience and achieving territory objectives. Key Responsibilities Agency Recruitment & Business Development Develop and execute a strategic territory plan to increase independent agency market share. Identify, prospect, recruit, and appoint new agency partners aligned with growth and underwriting objectives. Build and maintain a pipeline through networking, referrals, industry events, and business development activities. Lead recruitment efforts including relationship development, due diligence, proposal delivery, and onboarding. Promote the company’s value proposition, technology, underwriting expertise, education, and operational resources. Meet goals for new appointments, premium growth, and market expansion. Agency Relationship Management Serve as the primary relationship manager for assigned agencies. Build trusted partnerships by understanding agency business objectives and supporting growth strategies. Conduct regular in‑person and virtual business reviews to evaluate performance and identify opportunities. Provide proactive, responsive service and advocate for agency needs across internal teams. Develop and implement growth plans to increase production and deepen engagement. Operational & Underwriting Support Coordinate with underwriting and operations to resolve title, escrow, and transactional issues. Provide guidance on underwriting policies, procedures, products, and best practices. Facilitate access to operational, technology, and training resources to improve agency performance. Support onboarding, operational enhancements, and implementation of new products or services. Promote compliance with underwriting agreements, regulatory requirements, and company standards. Financial & Business Performance Monitor production, premium volume, profitability, and remittance activity. Analyze trends and identify opportunities to increase revenue and market share. Collaborate with accounting and agency leadership to resolve financial issues. Maintain accurate activity tracking, forecasts, and territory reporting. Education & Industry Engagement Deliver presentations, workshops, and training on underwriting, compliance, technology, and industry trends. Represent the organization at industry associations, conferences, and customer events. Promote educational programs and value‑added resources that support agency success. Cross‑Functional Collaboration Partner with underwriting, claims, operations, accounting, legal, technology, and leadership to deliver exceptional service. Escalate and resolve agency concerns through effective collaboration. Participate in strategic initiatives that enhance the independent agency platform and customer experience. Qualifications Bachelor’s degree or equivalent experience preferred. 2+ years of experience in title insurance, escrow, or real estate. Strong understanding of title insurance, escrow operations, underwriting practices, and regulatory requirements. Proven business development and relationship management experience. Excellent communication, presentation, and negotiation skills. Strong analytical and problem‑solving abilities. Ability to travel regularly within assigned territory. Core Competencies Strategic Business Development Prospecting & Sales Relationship Management Executive Presence Consultative Selling Financial & Business Acumen Operational Excellence Customer Focus Communication & Presentation Skills Collaboration & Influence Problem Solving & Accountability Integrity Performance Expectations Success in this role is measured by: Growth in premium revenue and market share. Recruitment and successful onboarding of new agencies. Increased production from existing agencies. Agency retention and satisfaction. Achievement of territory business development goals. Effective management of agency profitability and remittance performance. Expansion of product and service adoption. Timely resolution of agency issues and delivery of exceptional service. Details Employee Type Full-Time Regular Location Dallas/Fort Worth TX Apply Processing...