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About the job

Client Manager – Employee Health & Benefits

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager at Marsh Agency.

Marsh Agency helps people and organizations manage risk and prepare for the future through insurance, benefits, retirement, and wealth management strategies. We believe in hands-on proactive service, data-driven insights, and understanding how global events can impact local decisions. As a trusted partner, we show our clients what’s possible and guide them during every step of their journey.

A day in the life.

As our Client Manager on the Employee Health & Benefits team, you’ll be responsible for developing and maintaining strong business relationships with clients, ensuring exceptional service delivery, and managing various aspects of employee benefits programs. This role involves acting as a liaison between clients and vendors, overseeing compliance and regulatory issues, and supporting marketing and renewal processes. The Client Manager also plays a key role in business development initiatives and internal collaboration to enhance client satisfaction and retention. The client management team relies on the Client Manager to resolve complicated service issues and escalate for further assistance when needed.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

Bachelor’s degree in business, finance, human resources, communication, or a related field, or equivalent work experience and high school diploma/equivalent

3+ years of experience in the employee benefits industry, ideally with an employer, insurer/administrator, consultant, or broker

Experience in managing, implementing, and renewing group health & welfare plans, including medical, dental, vision, life, and disability

Strong understanding of ACA, HIPAA, ERISA, COBRA, and other relevant employee benefit regulations

Strong organizational, project planning, and management skills with the ability to prioritize and coordinate multiple projects

Detail-oriented with effective problem-solving and resolution skills

Capable of working independently and under pressure while maintaining a positive attitude

Ability to thrive in a fast-paced team environment while upholding professionalism

These additional qualifications are a plus, but not required to apply:

Life & Health Insurance License (Required within 3 months of hire)

Proficient in Agency Management Systems (i.e. EPIC, BenefitPoint, ImageRight).

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Hybrid work

Charitable contribution match programs

Stock purchase opportunities

To learn more about a career at Marsh Agency, check us out our website or flip through our recruiting brochure.

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

If you require an accommodation during the application or interview process, please let us know by contacting reasonableaccommodations@marsh.com .

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