Among customer service representatives, AI is already used for a large share of the tasks. Measured exposure for customer service representatives: 70% (high).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

The Opportunity

Homecare Homebase is searching for a Customer Experience Representative to troubleshoot software issues for our clients and ensure the best possible experience with Homecare Homebase.

The Challenge

At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As a Customer Experience Representative, you are often the face of Homecare Homebase for our clients. You will play an essential role in guiding our customers through software challenges and eliminating obstacles so that they can focus their time and energy on delivering high quality patient care.

You will be responsible for:

Communicating with customers via phone, email, and live chat

Assisting customers with questions, software navigation, and issue resolution

Identifying trending issues and providing thorough research and documentation of findings

Coordinating with teams across the business to relay information

What We're Looking For

Homecare Homebase's mission is to empower exceptional care among all the clients we serve. The Customer Experience Representative supports this mission by providing excellent customer service and supporting our clients with their daily use of our software. We are seeking:

Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities

Quick learners with strong problem solving and creative thinking abilities

Strong written and verbal communicators who are empathetic to customer needs and desire to make a difference in the lives of others

Team players who are passionate about their work and will actively contribute to a positive, collaborative environment

Education requirements: this career opportunity requires a bachelor's degree or an equivalent combination of some college and significant work experience.

This position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.