Management & Program Analyst (HR Liaison) (GS-7/12)

Summary

WHAT IS Taxpayer Services? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - Operation Support, Capital Management & Oversight REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Duties

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. The incumbent serves as a developmental HR liaison to help facilitate human resource actions. He/she assists higher level HR liaisons in analyzing and evaluation (on a quantitative or qualitative basis) the effectiveness of the management processes and systems, human resources, and strategic planning initiatives within the program office. Conducts analyses and prepares reports on workforce trends i.e. hiring, classification, compensation, employee and labor relations, retirement, and awards. In tandem with leadership and senior analysts, helps to develop retention strategies, attrition rates and trends, current and anticipated missions, and programs, and provides leadership short-and long-term human capital planning objectives. The incumbent will address issues as related to the transition plan and develops partnerships with HCO divisions and servicing HR specialists (classification, staffing, benefits and retirement, performance management, etc.,) to identify potential workforce transitions and workforce trend data. Develops and maintains a high level of sensitivity and awareness of management problems involving workflow, performance management issues, organizational structure, and functions. Conducts appropriate analysis and research into problems and solutions and advises management on actions to be taken to improve operations. Advises senior managers in establishing and maintaining strong organizational structures, improving management methods and procedures, assuring the effective and efficient use of staff. Attends staff meetings and briefings, documents discussions and follows up on directed/recommended actions and commitments made during meetings/briefings to assure timely completion. As a function of the work, the incumbent is privy to, attends, and takes notes during discussions and meetings, many of which involve confidential/sensitive or pre- decisional matters, including employee discipline/Labor Management discussions. Aiding management also requires access to confidential/ sensitive information related to such things as reassignments, duty station relocation actions, and awards. STANDARD POSITION DESCRIPTIONS (SPD): PD24502, PD24501, PD24500, and PD24499 Visit the IRS SPD Library to access the position descriptions.

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. SPECIALIZED EXPERIENCE/EDUCATION GS-07: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level (GS-5) in the normal line of progression in the Federal service. Experience applying the basic principles and practices of a program to customers. Experience performing routine assignments, gathering and analyzing basic facts, and drawing conclusions regarding an assigned program; communicating factual and procedural information clearly, orally, and in writing; utilizing automated information systems (e.g., HR Connect, TAPS/SETR, USA Staffing, Career Connector). OR EDUCATION: You may qualify based on education as follows: At least one (1) academic year of progressively higher-level graduate education leading to a graduate degree in a field of study that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. OR Superior Academic Achievement may be met by having a bachelor's degree, with one of the following: A GPA of 2.95 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.45 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies. Note: Grade point averages should be rounded to one decimal point. For example, 2.95 is rounded to 3.0, and 2.94 is rounded to 2.9. If more than 10 percent of your undergraduate course work (credit hours) was taken on a pass/fail or similar basis, your claim must be based on class standing or membership in an Honor Society. OR You may qualify with at least one (1) year of combined education and experience as defined above. SPECIALIZED EXPERIENCE/EDUCATION GS-09: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level (GS-7) in the normal line of progression in the Federal service. Experience assisting customers and/or management on a wide range principles, practices, and advisory services. Experience applying regulations, laws, and guidance and providing comprehensive assistance. Experience assisting with conducting a variety of analytical studies and/or projects involving programs or systems; and experience utilizing HR information systems (e.g., HR Connect, TAPS/SETR, USA Staffing, Career Connector). OR EDUCATION: You may qualify with education as follows: A master's or equivalent graduate degree in a related field of study at an accredited college or university. OR Two (2) full years of progressively higher-level graduate education leading a master's degree in a related field of study. OR L.L.B. or J.D., if related. OR You may qualify by a combination of experience and education. SPECIALIZED EXPERIENCE/EDUCATION GS-11: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level (GS-9) in the normal line of progression in the Federal service. Experience assisting customers and/or management on a wide range principles, practices, and advisory services. Experience applying regulations, laws, and guidance and providing comprehensive assistance. Experience assisting with conducting a variety of analytical studies and/or projects involving complex programs, systems, or issues. Experience utilizing HR information systems (e.g., HR Connect, TAPS/SETR, USA Staffing, Career Connector) to resolve errors, verify data, and perform quality review. OR EDUCATION: You may qualify based on education as follows: Ph.D. or equivalent doctoral degree in a related field of study at an accredited college or university. OR Three (3) full years of progressively higher-level graduate education leading to a Ph.D. degree in a related field of study. OR LL.M., if related. OR You may qualify by a combination of experience and education. SPECIALIZED EXPERIENCE GS-12: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level (GS-11) in the normal line of progression in the Federal service. Experience assisting customers and/or management on a wide range of principles, practices, and advisory services related to basic human resources, budgetary, and financial management principles and techniques. Experience conducting training and presenting information on regulations, laws, and guidance; Experience conducting analytical studies and/or projects involving complex programs, systems, or issues to persuade, negotiate, and provide technically sound information in a highly effective and clear manner. Experience utilizing HR information systems (e.g., HR Connect, TAPS/SETR, USA Staffing, Career Connector) to resolve errors, verify data, and perform quality review. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards.

Requirements

Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

How you will be evaluated

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. Applicants who disqualify themselves will not be evaluated further. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Analysis and Decision Making Customer Service (Clerical/Technical) Oral Communication Personnel and Human Resources Planning and Organizing Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. Rating: Your application will be evaluated in accordance with the Service's Merit Promotion Plan. A quality group rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level groups, Superior/Best Qualified, Highly Qualified and Qualified. Referral: Eligible applicants rated in the highest quality group, may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site. Performance Appraisal and Awards - Will not be used in determining your overall rating. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. IRS employees may obtain their most recent awards listing at https://persinfo.web.irs.gov/. If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of Highly Qualified or better to be rated as "well qualified" to receive special selection priority.

How to apply

Please read the entire announcement and all the instructions before you begin an application. To apply for and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The application package must be submitted by 11:59 PM (ET) on the closing date of the announcement in order to receive consideration. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 11/11/2026. To begin the application process, click the "Apply Online" button. You will be re-directed to USA STAFFING to continue your application process; answer the online questions. To preview the Application Questionnaire, please click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13095243. Upload all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need is not imported from USAJOBS, you may upload it directly into this application.) Click the Submit Application button. Reasonable Accommodations (RA): We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process. To review reasonable accommodation policies and procedures please visit https://www.opm.gov/policy-data-oversight/disability-employment/reasonable-accommodations/. To update your application, including supporting documentation: Visit USAJOBS - How to Update Application during the announcement open period, make updates or add supporting documentation, then continue through the entire application process and click Submit Application to send updates to the hiring agency. This option will no longer be available once the announcement has closed. To view the job status or your application status: Visit USAJOBS - How to View Application/Job Status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

Other information

Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty. In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. Additional jobs may be filled from this announcement or any other source to fill these vacancies. Alternative work schedule, staggered work hours may be available. Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages. Cost-of-Living Allowances (COLA): Puerto Rico, Alaska & Hawaii includes COLA.See COLA Rates 2026.