Client Service Associate

Choreo is a wealth management firm built on an interconnected network of financial advisors with a shared vision servicing entrepreneurs, CPAs, and individuals with a forward-thinking approach to financial planning to translate wealth into fulfillment. With over 200 employees and 40+ locations across the country, we are here to serve our clients beyond what is expected.

This position will join the Charlotte, NC office at Choreo and will assist advisors and other team members in an administrative capacity to serve a client base consisting of high-net-worth families and business owners.

As a Client Service Associate, you will be responsible for managing client communications and support. In this role you will work with Wealth Advisors, Associate Advisors, and Operations team members to ensure client service needs are met, providing a superior level of service and enhancing the client experience. The Client Service Associate serves as an important liaison between advisors and operations and is the backbone of successful client management.

Primary Responsibilities

Communicate with clients via telephone, email, and in-person in a professional manner to ensure requests are met in a timely and professional manner

Schedule client review meetings between clients and advisors

Monitor cash deposits, withdrawals, and balances in client accounts

Process client requests (RMD’s, wires, ACH/Money Links, check distributions, charitable giving, address changes, etc.)

Consistently follow procedures to be compliant

Gain understanding of custodian processes, particularly Charles Schwab and Fidelity

Work effectively as part of a team

Secondary Responsibilities

Assist with multiple client and practice-related projects at one time

Obtain and organize confidential client records

Maintain the database in CRM with client information

Prepare & facilitate reports for client review meetings and quarterly client reports

Initiate and monitor Operations tasks relating to client accounts and transactions

Collaborate with Wealth Advisors, Associate Advisors, Operations, portfolio managers, and platform support to ensure client needs and objectives are accurately met

Onboard and train new clients to facilitate a positive client experience in using technology and obtaining and sharing records, reports, and communications

Basic Qualifications

Strong communication skills for working with clients and team members

2-year degree in a financial planning-related field (business, tax, finance, or accounting) or equivalent work experience

Experience of 3 or more years in a Wealth Management, Tax, or Financial Services related industry

Strong attention to detail, accuracy, and problem-solving

Acceptable compliance record in prior position(s)

Ability to work efficiently, effectively, and independently in order to see projects through to completion

High proficiency in the Microsoft Office suite, including Outlook, Excel, and PowerPoint

Employee Benefits

At Choreo, we provide a holistic, total reward offering to empower our teams in their professional and personal lives. We seek to provide employees with benefits that place an emphasis on health, happiness, and financial security. Here is what we offer:

Competitive salary and bonus plan

Competitive medical, dental, and vision plans

Basic life and disability coverage

401(k) matching program

Financial support for approved designations and courses

Technical, leadership, sales training opportunities

Unlimited, discretionary time off

Paid parental leave

​​ Choreo is an equal opportunity employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.