Overview Works with members of the Talent Development team to develop, facilitate and evaluate new and existing training programs for Home Office associates. Primary responsibilities include needs assessment, program design and development, stand-up training and program evaluation/measurement. Provides research, consulting and training services in a variety of areas including product-specific, customer service, communications and basic management development training. Works with minimal supervision and is responsible for making an established range of decisions, escalating to manager when necessary and updates manager on a regular basis.

Responsibilities

What you will do:

Identifies training needs, utilizing input from the appropriate stakeholders within the organization. As appropriate, performs specific jobs to understand performance standards, external customer requirements and product/service fit. Recommends training solutions for skill gaps in line with the organization's strategy and available resources.

Designs, develops, delivers and evaluates training programs based on identified performance measures in order to enhance job performance and meet business objectives. Oversees and assures the use of appropriate instructional design methods, adult-learning theory and media for corporate training programs. Partners with other training functions to leverage training materials and subject matter expertise across Western & Southern Financial Group. Ensures, on a macro level, model alignment and consistent philosophies around management and professional development programs.

Designs and writes documentation including course manuals and leader guides. Ensures that all documentation is organized and in good order for delivery. All documentation will be composed in a consistent manner, allowing easy use for Guilford trainers.

Delivers training classes to all levels of associates within W&SFG. Communicates effectively, ensuring that learning objectives are easy for participants to grasp and apply. Creates a productive learning environment, allowing for exploration and discussion of content.

Assists in planning and implementing training programs, creating, when necessary, support materials for integration into associates' development plan execution. Conducts and facilitates training programs for all levels of associates.

Works with key stakeholders to identify measures of success for training and evaluates the short- and long-term effectiveness of training programs. Utilizes participant data, management observation and productivity/quality performance data to link training with improved performance.

Performs other duties as assigned.

Complies with all policies and standards.

Qualifications

Bachelor's Degree In training and development, human resources, psychology or business - Required

Proven experience training both technical and soft skills in a corporate environment. Demonstrates exceptional platform and facilitation skills. Creates a productive learning environment for participants. Is able to successfully overcome participants' objections and manage the classroom in a productive manner. - Required

Demonstrated knowledge of and experience utilizing needs assessment, training program development and evaluation, adult learning theory and instructional design methods. -

Demonstrated ability to make sound decisions, identify and quantify problems, provide effective resolutions and appropriately role model the culture and norms of the organization. -

Proven strong attention to detail with excellent organization and project management skills to include the identification of key stakeholders, development and implementation of a plan. Can cite examples of organization and time management/methods used to manage or prioritize workload demands. -

Demonstrated excellent verbal and written communication skills with ability to convey information to internal and external customers in a clear, focused and concise manner. Demonstrates use of strong listening skills. -

Proficient in Microsoft Office products. -

Work Setting/Position Demands:

Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.

Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.

Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.

Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.

Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions

Performs substantial movement of wrists, hands, and fingers for continuous computer work.

Extended hours required during peak workloads or special projects/events.

Travel Requirements:

None