The Enterprise Design and Research (EDR) team is responsible for deepening customer engagement through our digital experiences on our mobile app, web, and push channels. The team’s mission is to increase digital engagement, customer satisfaction and revenue through a combination of compelling features and a superior user experience. We have an enterprise commitment to deploy personalized experiences that meet the growing needs of our customers globally and across all lines of business. Within EDR, the UX Design & Research team is a group of talented, passionate, multi-disciplinary members based in New York, Phoenix, and London. Our vision is to elevate human centered design at American Express and drive the world’s best digital customer experience for the largest servicing and engagement channels. We do so by ensuring our experiences are: • Seamless: We look along the entire customer journey to make our experiences intuitive and easy. • Personal: We put people first using customer research and data. • Empowering: We deliver knowledge and confidence to help our customers achieve their aspirations.

Our team is a combination of high-performing design, product, and marketing teams who are responsible for the definition and delivery of features in the Amex App and web applications – bringing data-driven and customer focused insights into our design & development process. We are committed to developing our team members into leaders with the goal of advancing each colleague within the organization over time. We have a culture in which team members value and respect each other’s perspectives, time and contributions.

Role Description

Creates user-centered experiences and interfaces for products and solutions which improves end-to-end user journeys. Develops the overall design and specifications for creating and enhancing the experience and functionality of user interfaces for company products. Uses design tools to create storyboards, wireframes, prototypes, information architecture diagrams and user journey maps for demonstrations and user testing. Produces high-fidelity designs for implementation by development teams. Analyze user research, business insights and other data to continuously improve customer experiences. Reviews proposed product changes or enhancements for compliance and alignment with desired user experience design and satisfaction standards and suggests improvements. Creates and maintains UI/UX resources such as content templates, samples and guidelines, to streamline the design process for designers and developers.

Responsibilities:

Ensures visually appealing and usable user interfaces by delivering artifacts such as wireframes, prototypes, and high-fidelity specifications

Develops understanding and empathy for users through user-centered methodologies, external analysis, research, and dat

Presents design decisions to peers and partners with support from senior colleagues.

Learns to utilize American Express design process, design systems and UX patterns.

Collaborates closely with product managers, engineers and design leads to understand and deliver against project requirements

Participates in design community

Leverages design tools to deliver artifacts

Qualifications:

Has at least 1 year of hands-on experience in or with a product design organization

Is familiar with Figma

Is familiar with AI tools

Demonstrates an understanding of user-centered design methodologies, research, and processes

Shares solutions to problem-solving initiatives in an engaging way

Is a proactive and energetic communicator, with an attention to detail

Can design for both web and native mobile applications

Skills:

Accessibility Design

Customer Journey Mapping

Design Thinking

Product Strategy

Prototyping

Requirements Gathering

Wireframing

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.