Who We Are The Mission of the Ohio Department of Commerce is promoting prosperity by protecting what matters most. As the state’s chief regulator, the Department of Commerce impacts Ohioans every day. We are motivated by our mission to promote prosperity for businesses and licensees by protecting what matters most to the residents of our state. We ensure compliance through proactive outreach, education, and customer-focused service. Commerce is comprised of eight operating divisions and one standalone program that span a variety of industries including real estate, liquor, banking, securities, firefighting, construction and skilled trades, and cannabis. Through exceptional compliance practices and oversight, Commerce has a direct role in protecting Ohioans. Our Guiding Principles Making an IMPACT for the customer: Inclusive Motivated Proactive Accountable Customer-Focused Teamwork For Information on Benefits, please click here . What You'll Do The Division of Financial Institutions ensures Ohioans’ money is safe by regulating financial institutions and service providers. This includes examining, supervising and regulating Ohio chartered banks and credit unions, and licensing and regulating non-depository mortgage brokers, mortgage loan originators, and other consumer lenders. The Division’s Office of Consumer Affairs provides assistance to consumers to help resolve complaints against these institutions and works to provide education to Ohioans regarding financial literacy and other consumer protection topics. Reviews and processes new applications to ensure accuracy, completeness, and compliance with federal and state consumer finance regulations. Collects, verifies, and safeguards confidential applicant information gathered during licensing process. Maintains and updates license databases with information gathered during licensing process. Serves as a point of contact for applicants and businesses; responds to inquiries and requests supplemental information. Identifies issues and deficiencies in applications and works with applicants to resolve Additional Information