Lifecycle Marketing Manager III

Company Overview

More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

About the Role

As a Consumer Lifecycle Marketing professional at SelectQuote your role would involve focusing on the customer journey from acquisition to retention with a specific emphasis on division specific responsibilities and cross-selling initiatives.

Overall your role as a Consumer Lifecycle Marketing professional at SelectQuote would involve leveraging data-driven insights collaborating with internal teams and implementing effective marketing strategies to drive customer acquisition retention and cross-selling efforts.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Essential Duties and Responsibilities:

Developing targeted marketing campaigns: Create and execute marketing campaigns that specifically target customers interested in

Customer segmentation and analysis: Conduct analysis to identify customer segments that are most likely to be interested in

Collaboration with internal stakeholders: Collaborate with product teams sales teams and other internal stakeholders to understand the features and benefits of

Performance tracking and optimization: Monitor campaign performance track key metrics and analyze the effectiveness of marketing and lifecycle campaigns. Use these insights to optimize campaigns and improve the customer experience at each stage of the lifecycle.

Customer retention strategies: Develop strategies to retain existing customers and maximize their lifetime value. This will involve personalized communication robust onboarding and ongoing engagement efforts to ensure customer satisfaction to increase customer tenure and earn the right to offer and sell additional products to enhance the consumer’s lifestyle.

Continuous improvement: Stay up to date with industry trends consumer preferences and regulatory changes related to our products and offerings. Continuously explore new marketing tactics technologies and best practices to enhance the consumer lifecycle marketing strategy.

Skills/Abilities:

Ability to succeed in a Matrix-style environment building relationships across organizations to deliver marketing campaigns and projects that grow sustainable revenue and a great customer experience

In-depth knowledge of consumer lifecycle marketing strategies tactics and best practices.

Solid understanding of marketing automation platforms CRM systems and data analytics tools

Proficiency in utilizing data-driven insights and customer segmentation to inform marketing strategies and campaigns

Excellent analytical problem-solving and strategic thinking abilities

Strong project management skills with the ability to prioritize and manage multiple initiatives and deadlines

Exceptional communication presentation and interpersonal skills

Passion for the customer segment and understanding of their unique needs and preferences

Education and Experience:

Bachelor’s degree in Marketing, Business Administration, or a related field required

5+ years of hands-on marketing experience including direct oversight of Consumer marketing strategies, segmentation, product positioning and messaging development

3+ years of experience in lifecycle marketing growth or retention planning and strategy; Prior hands-on experience managing email, SMS, and Direct Mail channels is a strong plus

Experience and efficiency using SQL a plus

Physical Requirements:

Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate.

Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

S ervice: We create positive customer experiences.

E ntrepreneurship: We create innovate & take risks.

L eadership: We build & invest in high-performing teams.

E mpowerment: We embrace a changing environment.

C ourage: We challenge the status quo & drive continuous improvement.

T eamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.

At this time SelectQuote does not hire applicants who solely possess temporary work visas requiring employer sponsorship of any kind including but not limited to OPT, H-1B, L-1, O-1, TN, F-1, J-1, E-3, etc.

SelectQuote Insurance Services does not discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

Our Benefits

The Compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

We are proud to offer the following benefits:

Competitive Medical, Dental, and Vision Insurance

HSA/FSA

Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability

Voluntary Life Insurance for Self, Spouse and Dependent

Company-paid Basic Life Insurance and Long Term Disability

Retirement plan and Employer match contribution with Profit Share

Tuition Reimbursement program

Company perks and Discount program

Engaging Wellness and Financial Education Resources

Employee Assistance Program

Incentive Plans

Base Salary Minimum

$90,000

Base Salary Maximum

$105,000

More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

As a Consumer Lifecycle Marketing professional at SelectQuote your role would involve focusing on the customer journey from acquisition to retention with a specific emphasis on division specific responsibilities and cross-selling initiatives.

Overall your role as a Consumer Lifecycle Marketing professional at SelectQuote would involve leveraging data-driven insights collaborating with internal teams and implementing effective marketing strategies to drive customer acquisition retention and cross-selling efforts.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Essential Duties and Responsibilities:

Developing targeted marketing campaigns: Create and execute marketing campaigns that specifically target customers interested in

Customer segmentation and analysis: Conduct analysis to identify customer segments that are most likely to be interested in

Collaboration with internal stakeholders: Collaborate with product teams sales teams and other internal stakeholders to understand the features and benefits of

Performance tracking and optimization: Monitor campaign performance track key metrics and analyze the effectiveness of marketing and lifecycle campaigns. Use these insights to optimize campaigns and improve the customer experience at each stage of the lifecycle.

Customer retention strategies: Develop strategies to retain existing customers and maximize their lifetime value. This will involve personalized communication robust onboarding and ongoing engagement efforts to ensure customer satisfaction to increase customer tenure and earn the right to offer and sell additional products to enhance the consumer’s lifestyle.

Continuous improvement: Stay up to date with industry trends consumer preferences and regulatory changes related to our products and offerings. Continuously explore new marketing tactics technologies and best practices to enhance the consumer lifecycle marketing strategy.

Skills/Abilities:

Ability to succeed in a Matrix-style environment building relationships across organizations to deliver marketing campaigns and projects that grow sustainable revenue and a great customer experience

In-depth knowledge of consumer lifecycle marketing strategies tactics and best practices.

Solid understanding of marketing automation platforms CRM systems and data analytics tools

Proficiency in utilizing data-driven insights and customer segmentation to inform marketing strategies and campaigns

Excellent analytical problem-solving and strategic thinking abilities

Strong project management skills with the ability to prioritize and manage multiple initiatives and deadlines

Exceptional communication presentation and interpersonal skills

Passion for the customer segment and understanding of their unique needs and preferences

Education and Experience:

Bachelor’s degree in Marketing, Business Administration, or a related field required

5+ years of hands-on marketing experience including direct oversight of Consumer marketing strategies, segmentation, product positioning and messaging development

3+ years of experience in lifecycle marketing growth or retention planning and strategy; Prior hands-on experience managing email, SMS, and Direct Mail channels is a strong plus

Experience and efficiency using SQL a plus

Physical Requirements:

Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate.

Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

S ervice: We create positive customer experiences.

E ntrepreneurship: We create innovate & take risks.

L eadership: We build & invest in high-performing teams.

E mpowerment: We embrace a changing environment.

C ourage: We challenge the status quo & drive continuous improvement.

T eamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.

At this time SelectQuote does not hire applicants who solely possess temporary work visas requiring employer sponsorship of any kind including but not limited to OPT, H-1B, L-1, O-1, TN, F-1, J-1, E-3, etc.

SelectQuote Insurance Services does not discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.