Product Specialist

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.

What you'll do:

As a Product Specialist at QXO, you’ll serve as a knowledgeable resource for customers and internal teams by providing product expertise, recommendations, and support throughout the sales and order process. You’ll develop a strong understanding of assigned building product categories, help customers identify solutions that meet their project needs, and partner with Sales, Purchasing, and Operations to support accurate orders and an exceptional customer experience.

Product Expertise and Customer Support

Develop and maintain in-depth knowledge of assigned building products, applications, specifications, and related accessories

Assist customers with product selection based on project requirements, product compatibility, availability, and intended use

Respond to customer and internal team questions regarding products, features, specifications, and applications

Provide accurate product information and recommendations to support customer purchasing decisions

Identify complementary products and accessories that support complete customer solutions

Assist customers with product comparisons and alternatives when requested products are unavailable

Maintain awareness of new products, manufacturer updates, and changes within assigned product categories

Sales and Order Support

Partner with Inside and Outside Sales teams to support customer accounts and sales opportunities

Assist with product quotes, pricing requests, product availability, and order preparation

Review customer requirements to help ensure appropriate products and quantities are selected

Support accurate order entry and verify product information when needed

Assist with resolving product-related order discrepancies, substitutions, returns, or customer concerns

Follow up on product inquiries and outstanding customer requests

Support sales initiatives, promotions, and product launches as assigned

Product and Vendor Coordination

Maintain relationships with manufacturers, suppliers, and vendor representatives to strengthen product knowledge

Communicate with vendors regarding product specifications, availability, lead times, and technical questions

Participate in manufacturer and product training opportunities

Obtain technical documentation, product literature, samples, and other resources as needed

Communicate important product updates to Sales and other internal teams

Help identify alternative products when supply or availability issues arise

Inventory and Operational Support

Partner with Purchasing and Inventory teams regarding product availability and customer demand

Monitor product availability and communicate potential shortages or lead-time concerns

Provide input regarding customer demand, product trends, and stocking needs

Coordinate with Warehouse and Operations teams to support accurate order fulfillment

Assist with resolving product identification, inventory, or material discrepancies

Help maintain organized product samples, displays, literature, and other sales resources as applicable

Training and Product Knowledge

Serve as a product resource for Sales, Customer Service, Operations, and other internal teams

Assist with product training and knowledge sharing for employees

Stay current on manufacturer specifications, installation considerations, product applications, and industry developments

Participate in vendor demonstrations, training sessions, and product meetings

Help develop or maintain product reference materials and other internal resources

Support onboarding and training of employees on assigned product categories as needed

Customer Experience and Continuous Improvement

Build strong relationships with customers by providing knowledgeable, responsive, and professional support

Work cross-functionally to resolve product-related customer concerns

Gather customer and Sales feedback regarding product needs and opportunities

Identify opportunities to improve product information, sales support, and customer service processes

Maintain accurate product and customer information within company systems

Perform additional duties and projects as assigned

What you'll bring:

Strong interest in and knowledge of building products and construction materials

Excellent customer service and relationship-building skills

Strong written and verbal communication abilities

Ability to learn and retain detailed product and technical information

Strong problem-solving and solution-oriented mindset

Excellent attention to detail and commitment to order accuracy

Strong organizational and time-management abilities

Ability to manage multiple customer and product-related priorities

Ability to communicate technical product information clearly to customers and employees

Strong teamwork and cross-functional collaboration skills

Customer-focused mindset with a strong sense of urgency and follow-through

Preferred Qualifications

High school diploma or equivalent required; associate or bachelor’s degree preferred

Previous experience in building materials, construction supply, distribution, sales, customer service, or a related environment preferred

Experience with one or more building product categories such as roofing, siding, windows, doors, lumber, drywall, insulation, waterproofing, millwork, or related materials is a plus

Previous product specialist, inside sales, counter sales, estimating, or customer-facing experience preferred

Experience reading product specifications, technical documentation, or construction-related information is a plus

Familiarity with ERP, CRM, quoting, or order-management systems preferred

Proficiency with Microsoft Office applications

Work Environment and Requirements

Work is performed primarily in a branch, office, sales counter, showroom, or distribution environment

Frequent interaction with customers, Sales, Purchasing, Warehouse, Operations, and vendor partners

Regular computer, telephone, and customer-facing work throughout the workday

Ability to sit or stand for extended periods

Occasional visits to warehouses, yards, jobsites, vendor locations, or customer sites may be required

Ability to occasionally lift and handle product samples or materials

Required PPE must be worn when entering designated operational or jobsite areas

Occasional travel or extended hours may be required based on customer and business needs

What you'll earn

Health Care Benefits

401(k) with employer match

Paid Time Off

Benefits for union‑represented roles are determined by the applicable collective bargaining agreement and may differ from standard company benefits.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.

As a Product Specialist at QXO, you’ll serve as a knowledgeable resource for customers and internal teams by providing product expertise, recommendations, and support throughout the sales and order process. You’ll develop a strong understanding of assigned building product categories, help customers identify solutions that meet their project needs, and partner with Sales, Purchasing, and Operations to support accurate orders and an exceptional customer experience.

Product Expertise and Customer Support

Develop and maintain in-depth knowledge of assigned building products, applications, specifications, and related accessories

Assist customers with product selection based on project requirements, product compatibility, availability, and intended use

Respond to customer and internal team questions regarding products, features, specifications, and applications

Provide accurate product information and recommendations to support customer purchasing decisions

Identify complementary products and accessories that support complete customer solutions

Assist customers with product comparisons and alternatives when requested products are unavailable

Maintain awareness of new products, manufacturer updates, and changes within assigned product categories

Sales and Order Support

Partner with Inside and Outside Sales teams to support customer accounts and sales opportunities

Assist with product quotes, pricing requests, product availability, and order preparation

Review customer requirements to help ensure appropriate products and quantities are selected

Support accurate order entry and verify product information when needed

Assist with resolving product-related order discrepancies, substitutions, returns, or customer concerns

Follow up on product inquiries and outstanding customer requests

Support sales initiatives, promotions, and product launches as assigned

Product and Vendor Coordination

Maintain relationships with manufacturers, suppliers, and vendor representatives to strengthen product knowledge

Communicate with vendors regarding product specifications, availability, lead times, and technical questions

Participate in manufacturer and product training opportunities

Obtain technical documentation, product literature, samples, and other resources as needed

Communicate important product updates to Sales and other internal teams

Help identify alternative products when supply or availability issues arise

Inventory and Operational Support

Partner with Purchasing and Inventory teams regarding product availability and customer demand

Monitor product availability and communicate potential shortages or lead-time concerns

Provide input regarding customer demand, product trends, and stocking needs

Coordinate with Warehouse and Operations teams to support accurate order fulfillment

Assist with resolving product identification, inventory, or material discrepancies

Help maintain organized product samples, displays, literature, and other sales resources as applicable

Training and Product Knowledge

Serve as a product resource for Sales, Customer Service, Operations, and other internal teams

Assist with product training and knowledge sharing for employees

Stay current on manufacturer specifications, installation considerations, product applications, and industry developments

Participate in vendor demonstrations, training sessions, and product meetings

Help develop or maintain product reference materials and other internal resources

Support onboarding and training of employees on assigned product categories as needed

Customer Experience and Continuous Improvement

Build strong relationships with customers by providing knowledgeable, responsive, and professional support

Work cross-functionally to resolve product-related customer concerns

Gather customer and Sales feedback regarding product needs and opportunities

Identify opportunities to improve product information, sales support, and customer service processes

Maintain accurate product and customer information within company systems

Perform additional duties and projects as assigned

Strong interest in and knowledge of building products and construction materials

Excellent customer service and relationship-building skills

Strong written and verbal communication abilities

Ability to learn and retain detailed product and technical information

Strong problem-solving and solution-oriented mindset

Excellent attention to detail and commitment to order accuracy

Strong organizational and time-management abilities

Ability to manage multiple customer and product-related priorities

Ability to communicate technical product information clearly to customers and employees

Strong teamwork and cross-functional collaboration skills

Customer-focused mindset with a strong sense of urgency and follow-through

Preferred Qualifications

High school diploma or equivalent required; associate or bachelor’s degree preferred

Previous experience in building materials, construction supply, distribution, sales, customer service, or a related environment preferred

Experience with one or more building product categories such as roofing, siding, windows, doors, lumber, drywall, insulation, waterproofing, millwork, or related materials is a plus

Previous product specialist, inside sales, counter sales, estimating, or customer-facing experience preferred

Experience reading product specifications, technical documentation, or construction-related information is a plus

Familiarity with ERP, CRM, quoting, or order-management systems preferred

Proficiency with Microsoft Office applications

Work Environment and Requirements

Work is performed primarily in a branch, office, sales counter, showroom, or distribution environment

Frequent interaction with customers, Sales, Purchasing, Warehouse, Operations, and vendor partners

Regular computer, telephone, and customer-facing work throughout the workday

Ability to sit or stand for extended periods

Occasional visits to warehouses, yards, jobsites, vendor locations, or customer sites may be required

Ability to occasionally lift and handle product samples or materials

Required PPE must be worn when entering designated operational or jobsite areas

Occasional travel or extended hours may be required based on customer and business needs