Among training and development specialists, AI is already used for some of the tasks. Measured exposure for training and development specialists: 28% (some).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

Check how this applies to your own job

Skills this job asks for

Say which you have and which you want to build. We use it to match you to jobs like this one.

About the job

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role As a member of the Customer Success organization, the Training Coordinator is responsible for coordination and administration of training classes for NORAM and LATAM regions. The Training Coordinator manages all training class logistics and activities to ensure the students have an excellent experience with AspenTech training.

Your Impact

Schedule training classes

Maintain current and accurate data and statuses for all Training Class and Student Registration records

Capture accurate and complete information in our Customer Relationship Management (CRM) system

Collaborate with other AspenTech departments (e.g. Sales, Customer Service) to quickly handle customer training inquiries

Provide a high level of customer service to external and internal customers

Manage all class logistics. Ensure training manuals, software licenses and any other needs are delivered prior to class start

Manage off-site facility rental in other cities. Coordinate lunch catering to classes when needed.

Work with other departments to ensure customers are properly set up invoicing/billing within the CRM system

Invoice students accurately and in a timely manner

Participate in other business improvement projects and assignments as required

Interact with customers directly through chat or phone.

Greet customers in our Houston training facility and set up rooms, keep drinks and snacks stocked.

undefined

What You'll Need

University Degree is preferred. Business or marketing background will be helpful.

Proficient with Microsoft Office

Experience working in a customer facing role in a fast-paced high-tech environment.

1-3 years of relevant experience

Excellent customer service and interpersonal skills

Strong verbal and written communication skills

Self-discipline and motivation to produce results with minimal supervision

Strong attention to details and demonstrated ability to manage multiple priorities

Ability to work within deadlines. Excellent planning, time management, organizational skills

Strong analytical, problem solving and creative thinking skills