Director Client Implementation, TPA Services CCH

Overview

Opportunities for you!

Consecutively recognized as a top employer by Forbes, and in 2025 by Newsweek

We’re excited to offer a progressive sign-on incentive and comprehensive relocation package

Eligible for annual incentive program

Community University leadership training courses

Tuition reimbursement, education programs and scholarships

Vacation time accrues from Day 1 at the maximum allowable accrual rate

Free money toward retirement with a 403(b) and matching contributions

Great food options with on-demand ordering

Free parking and electric charging

Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community.

We know that our ability to provide the highest level of care is through taking care of our incredible teams. Learn more on our Benefits page.

Responsibilities

As Director of Client Implementation - TPA Services , you’re committed to the positive retention and engagement of your team members. You recognize effective communication as a top priority. You identify as an agent of change, solving organizational challenges through insight and inquiry. Exploring new avenues to help your teams and the organization succeed is central to your work. You’ll stand by decisions in the interest of Community; the popular and the unpopular.

The Director of Client Implementation - TPA Services, is responsible for overseeing and managing the end-to-end implementation of third-party administrative (TPA) services for new clients. This role ensures that all operational, technical, and client service aspects are aligned with organizational standards, deadlines, and client expectations. The director serves as the main point of contact for internal teams and clients during the implementation process.

The Director's day may look like:

Lead client implementation meetings and ongoing implementation efforts.

Gather client requirements, including:

Benefit plan information

Vendor connections and integrations

Operational workflows

Partner closely with Information Systems teams to establish or create data connections and integrations.

Manage implementation documentation and project requirements.

Coordinate activities across multiple departments to ensure successful client onboarding.

Participate in finalist and client presentations as part of the sales process.

Serve as a client-facing implementation leader throughout implementation projects.

The Director will work closely with:

Account Management

Operations

Information Systems (IS)

Sales teams during client acquisition and finalist presentations

Schedule & Location

Standard working hours: 8:00 a.m. to 5:00 p.m, Monday - Friday.

Position is currently based at our Fresno location.

Qualifications

Education

Bachelor's Degree in Business Administration, Healthcare Management, or a related field required

Equivalent combination of education and experience may be substituted for the Bachelor’s Degree

Experience

5 years of experience in TPA operations, client implementation, or project management required

Strong presentation and communication skills.

Experience creating reports and working with documentation.

Proficiency with Microsoft Excel, PowerPoint, and Office Suite.

Advanced project management capabilities.

Experience managing multiple concurrent implementations.

Ability to oversee at least 5+ client implementations simultaneously.

Disclaimers

• Pay ranges listed are an estimate and subject to change.• If any bonuses are noted, they are only applicable to external hires meeting criteria.