Director of Learning & Development

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Director of Learning & Development

Location: Lebanon, TN

If you’re looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.

ABOUT US

Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow. Inside our walls, you’ll find a workplace that reflects the same trusted reputation we’ve built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities.

Position Summary

The Director of Learning & Development (L&D) establishes and directs the strategy, development, and execution of bank-wide learning initiatives to support evolving business needs and foster a culture of continuous learning. This position oversees the effective delivery of learning programs to support organizational goals, team member development, and regulatory compliance. The Director of Learning & Development reports to the Chief Human Resources Officer (CHRO) and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.

Position Duties & Responsibilities

Establish and direct the strategy, development, and execution of bank-wide learning initiatives to support evolving business needs and foster a culture of continuous learning

Supervise, train, and mentor staff. Identify professional development opportunities and provide performance feedback on an ongoing basis.

Oversee the effective delivery of learning programs to support organizational goals, team member development, and regulatory compliance

Lead instructional design confirming learning content remains current, relevant, and engaging

Oversee the optimization of the Learning Management System (LMS)

Drive innovation in learning approaches to include piloting enhanced learning formats, testing emerging technologies, and utilizing various instructional approaches

Partner with senior management to align learning initiatives with organizational objectives and serve as a trusted advisor

Support the implementation of new systems, products, and process improvements through effective training strategies

Establish learning metrics and key performance indicators to measure program effectiveness, learner engagement, and business impact

Evaluate learning trends to continuously enhance learning initiatives

Partner with key stakeholders to confirm required training programs meet regulatory requirements

Oversee vendor relationships, learning technology platforms, external partnerships, and L&D budgets

Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional associations

Attend training as requested

Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program

Participate in outside community activities as required

Perform other duties as assigned

Required Qualifications

Bachelor’s degree in organizational development, learning and development, instructional design, education, human resources, business administration, or related field preferred

3 years of related experience

3 years of leadership experience

Experience in banking or financial services industry preferred

Professional certification in training, development, or human resources preferred

Proficient in Microsoft 365 applications, including Office, Teams, OneNote, SharePoint, and other business productivity platforms including virtual meeting platforms utilized for remote learning sessions

Proficient in learning technologies and LMS platforms

Experience in instructional design methodologies

Data-driven mindset with experience in learning analytics

Strong collaboration, creativity, and a commitment to continuous improvement in instructional design

Solid understanding of learning needs with ability to understand different audiences

Ability to identify training gaps and provide solutions for continuous employee development

Effective written and verbal communication skills with strong presentation skills

Excellent interpersonal skills

Detail oriented

Critical thinking and problem-solving skills

High standards for integrity, honesty, professionalism, and work ethic

Commitment to service excellence

Ability to work independently while demonstrating excellent organization and follow through

Demonstrate flexible and efficient time management and ability to prioritize workload

Ability and willingness to work with purpose and a strong sense of urgency

Self-motivated, positive, and enthusiastic

Self-starter with a strong desire to exceed expectations and capable of supporting a team

Maintain confidentiality discretion

Ability to effectively work in collaboration with others to achieve business objectives

Willing to grow and be challenged

COMPREHENSIVE BENEFITS & RECOGNITION We believe success should be acknowledged and celebrated. That’s why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees’ contributions are recognized companywide.

GROW WITH US

“Grow With Us” is more than a slogan—it’s an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through School Bank , exploring diverse career paths through our Banker Academy Program , or investing in yourself through our Employee Stock Purchase program, you’ll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.