Among business operations specialists, all other, AI is already used for some of the tasks. Measured exposure for business operations specialists, all other: 18% (some).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

Job Summary

Acting as a neutral party, engages with HR Partners (HR Business Partners, Navigators, etc.), leaders and team members to interpret policies, employment law, legal and regulatory issues, and to evaluate concerns, conduct and document investigations. Consults and influences at multiple levels within the organization to drive a high-performance culture built upon trust and transparency. Occasionally completes research and other employee relations special projects; Supports leaders and HR Partners in advising in matters related to performance management. Serves as team member advocate as necessary to support union avoidance strategies. Approaches duties and work relationships as a trusted partner and informal leader.

Essential Functions

Conducts investigations in situations where interviews and/or more complex analysis are required that may include the engagement of other organizational partners (i.e., Risk Management, Privacy, Legal, Security etc.) or where risk is identified as such that the meticulous handling of the process is critical to mitigate organizational risk. Such cases may include Physician/Provider related issues, Drug Diversion, Harassment, HIPAA, Patient and Team Member Allegations of Assault, and other particularly sensitive cases.

Acts as an escalation point for intermediate level cases that may need deeper analysis and/or consultation. Tracks, monitors and reports on investigations, root causes, outcomes and organizational impact.

On occasion, designs and deploys systematic processes, education, and highly visible projects impacting employee relations to advance the alignment and organizational priorities effectively. Regularly evaluates metrics and data to develop viable and sustainable recommendations.

Establishes and maintains effective working relationships at all levels. Provides exceptional customer service and timely follow through while anticipating customer needs; Facilitates effective communications to promote employee morale and to create an environment conducive to achieving reduced costs and increased productivity.

Legal case management including employment litigation, administrative charges (NLRB, MDCR, EEOC), and attorney demands. Acts as a resource to employees and leaders regarding employment law and legal issues. Documents, analyzes, recommends, and tracks solutions.

Performs investigations at the direction of legal counsel and works with legal counsel in the course of such investigation to provide guidance, recommendations and other assistance as requested by legal counsel. In such cases, the team member will report directly to legal counsel as opposed to their up-line leadership. Such work with legal counsel shall be confidential and protected from disclosure by the attorney client privilege and work protect protection.

Qualifications

Required

Bachelor's Degree or equivalent

5 years of relevant experience in leadership or HR generalist/case management

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance

Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Primary Location SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name HR People Operations Team Member Relations - Corporate

Employment Type Full time

Shift Day (United States of America)

Weekly Scheduled Hours 40

Hours of Work 8:00 a.m. to 5:00 p.m.

Days Worked Monday to Friday

Weekend Frequency N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.