Among business operations specialists, all other, AI is already used for some of the tasks. Measured exposure for business operations specialists, all other: 18% (some).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Career Development* Hiring Immediately *

Welcome to Love's: The Employee Relations (ER) Specialist will be a key resource for our nearly 30,000 field team members/leaders; the ER Specialist will provide human resources and functional support to these team members and leaders. The Employee Relations Specialist will manage business needs and employee advocacy to find optimal solutions for employee relations matters. The Employee Relations Specialist will work at the operational level to resolve concerns around the work environment, policies, performance management, and workplace conflict.

Job Functions:

Champion HR team mindset of using customer-first approach to deliver HR solutions

Act as a liaison between employees and management to support positive and productive communication to assist with problem solving and relationship building

Provide HR guidance to field leadership by determining appropriate resolutions and ensuring follow-up is complete

Guide field leadership through prompt, thorough and fair investigation process on complex employee relations issues and provide recommendations on how to resolve

Engage and manage ADA process with employee and manager to include documenting process, gathering necessary documents, reviewing and interpretating requests, and determining outcomes of an accommodation request.

Consult, provide guidance and make recommendation on corrective and/or disciplinary action related to employee conduct or performance issues correlating with current policies and procedures

Subject matter expert on personnel policies outlined in employee handbook and can interpret those policies for employees and managers

Maintain in-depth knowledge of legal requirements to reduce legal risks and ensure regulatory compliance – PWFA, ADA, USERRA, and laws regulating harassment, discrimination and equal employment opportunity

Works closely with field leadership and employees to improve work relationships, build morale and increase employee retention

Assist Supervisor of HR on new projects or initiatives including project plans, identifying resources, managing project schedules, and communicating to client group

Understand business goals and recommend new solutions, polices, or procedures to help drive continuous improvement

Serves as point of contact for employee questions, grievances, or concerns to include detailed documentation

Use data to recognize trends and offer recommendations such as additional training on specific topics the trends

Experience and Qualifications:

HS Diploma or equivalent required

Bachelor’s degree in human resources, business, or similar field of study preferred

Knowledge of applicable laws, rules/regulations, procedures, and administration is required

3+ years of professional experience in Employee Relations preferred

HR experience supporting hourly client group required

HR experience working retail, call center, operations or manufacturing environment preferred

Demonstrated experience in managing complex employee relations matters and investigations

Skills and Demands:

Hard skills: Proficient in Microsoft Office

Soft Skills: Excellent customer service skills, proper phone and email etiquette, ability to multi-task, detail oriented, strong sense of urgency, good time management skills, ability to exercise independent judgment, ability to use tact and persuasion under pressure in extremely controversial and confrontational situations, ability to quickly evaluate alternatives and decide on a plan of action, exceptional follow up skills, excellent interpersonal skills, ability to resolve conflicts and diffuse field employee related issues, concerns, etc.

Requires prolonged sitting, some bending and stooping

This position is located at Love's corporate office in Oklahoma City .

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.