This well-funded healthcare technology startup is on a mission to make care more affordable and accessible by helping patients navigate the financial barriers to treatment. Their platform proactively identifies financially at-risk patients, connects them to the right funding resources, and automates enrollment and ongoing program management. The result is meaningful impact for patients and stronger financial outcomes for providers. As they continue to expand, the organization is investing in scalable partnerships and customer outcomes—particularly within the pharmaceutical manufacturer segment.

In this role, the Enterprise Account Executive will own and grow relationships with a select portfolio of the client’s largest and most complex pharmaceutical manufacturer customers. This person will serve as a strategic advisor to senior brand and portfolio leaders, guiding cross-functional initiatives that drive adoption, measurable ROI, and long-term partnership value. The position also plays a key role in shaping the broader customer success approach as the client expands offerings for pharmaceutical manufacturers. Candidates who enjoy executive-level engagement, navigating ambiguity, and building strategy while executing day-to-day will thrive.

Responsibilities:

Manage a limited set of marquee pharmaceutical manufacturer enterprise accounts as the primary relationship owner and strategic partner

Lead cross-functional customer initiatives to increase product adoption and deliver measurable outcomes/ROI

Develop and present data-driven value narratives using reporting, insights, and case studies

Facilitate Executive Business Reviews (EBRs) and strategic planning sessions with senior customer stakeholders

Partner with Sales and Commercial Leadership to drive renewals, identify expansion opportunities across brands, and support long-term account growth

Support complex commercial discussions and negotiations by clearly articulating customer value and product outcomes

Identify account risks early and coordinate internal teams to protect retention and growth

Serve as the internal voice of the customer, influencing product strategy and roadmap priorities

Collaborate closely with Product, R&D, Operations, and Executive Leadership to align customer needs with business priorities

Help design and refine Customer Success playbooks, processes, and operating models to support scaling in the pharma vertical

Introduce new approaches to customer engagement, value measurement, and internal enablement tailored to pharmaceutical manufacturers

Maintain expertise in platform capabilities, pharma market trends, and patient access/market access best practices

Required Experience:

10+ years of experience in Customer Success, Account Management, or Strategic Partnerships within a high-growth B2B SaaS environment

Pharmaceutical manufacturer experience (required)

Proven ability to manage complex enterprise accounts with multiple executive stakeholders

Demonstrated success driving renewals, expansions, and revenue growth through value-based partnerships

Experience developing Customer Success strategies, engagement models, and/or operating frameworks

Strong executive communication skills with an analytical, strategic approach to problem solving

Comfort partnering cross-functionally with Product, R&D, and IT teams

Ability to lead through ambiguity and balance competing priorities

Willingness to travel approximately 20%

To Learn More:

503-388-9585

833-NAU-WORK

careers.nauwork.com

Category: Technology - Sales, Marketing, Account Mgmt

Position: Enterprise Customer Success Manager

Location: Fully Remote

Job Type: Direct-Hire, Full-Time