AI use among compensation and benefits managers is little observed so far. Measured exposure for compensation and benefits managers: 0% (little observed).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Washington Workers’ Compensation Claims Manager to join our growing team in Tacoma, WA.

Brown & Brown of Washington — Tacoma ranked among Puget Sound Business Journal’s 100 Best Places to Work in Washington State for three years running!

The Washington Workers’ Compensation Claims Manager position will support the agency’s L&I consulting practice. The WC Claims Manager will manage a book of claims for consulting customers with the goal of containing claim costs and supporting implementation of recommended strategies. The duties relate to managing state fund employers’ claims, not acting as a TPA for self-insured businesses. The WC Claims Manager will consult with customers in guaranteed cost and retrospective rating arrangements and will gain familiarity with both concepts to effectively advise customers.

How You Will Contribute:

Review and evaluate materials from the employer, L&I, and medical sources and issue appropriate documentation as needed including certificates of insurance, auto insurance ID cards, etc.

Organize and prioritize work and new claims based on multiple criteria and contact customers and/or underwriters to obtain additional information or answer questions

Work with the employer to effectively investigate, respond to, and mitigate claims

Assist customers with identifying light duty opportunities and implement return-to-work strategies

Communicate with medical providers to determine medical outlook, timelines, physical restrictions, and appropriateness of treatment

Use all available information to develop plans of action for each claim

Advise and educate customers on best practices for workers’ compensation

Check the work of L&I Department employees to ensure proper procedure is being followed, actions are timely , and errors do not result in increased costs for customers

Communicate with L&I employees and advocate on behalf of customers

Coordinate with Brown & Brown team to provide financial analytics and execute on overall service plan for customers

Attend training sessions, courses, etc. to maintain up-to-date skills

Skills & Experience to be Successful:

Experience with Washington workers’ compensation claims management, required

Exceptional customer service and interpersonal skills, required

High attention to detail, required

Proficiency in Microsoft Office 365, required

Bachelor’s Degree, a plus, not required with appropriate experience

Basic understanding of the insurance industry, a plus, not required

Pay Range 31.25 - 40.86 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance

Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement

Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services

Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.