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About the job

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type: Full time

This is an in-office position.

Department: 410 Branch Management

Job Summary: This position is responsible providing customers with the IBC Experience and “we do more” attitude to meet their needs and opportunity for branch growth with complete customer satisfaction.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

Maintain branch sales performance expectations

Assist in employee development through role plays and observation - implement IBC Mission

Establish and meet individual goals

Provide customer service

Organize blitzing, presentations and call campaigns

Maintain customer portfolio

Provide branch numbers at manager meetings

Facilitate branch meeting and/or huddles

Assist with teller supervisor duties - overrides (teller and sales overrides, ending day, card wizard

Establish community involvement

Understand and meet compliance expectations (exceptions, branch checklists)

Assist in hiring and termination process

Assist with trainings

Maintain and supervise time and attendance

Other duties as assigned

SKILLS

Effective English verbal and written communication skills

Computer literate and have working knowledge of Microsoft Office

Service oriented; actively looking for ways to help others

Solution Oriented with self-starter motivation

Time Management and Organizational Skills

Critical thinking ability to make decisions and act with urgency

Ability to meet performance standards and deadlines

Learning Strategies

Basic math skills

Speaking

Social Perceptiveness

Able to work weekend schedule

Able to concentrate and focus on detail

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Bringing others together and trying to reconcile differences.

Adapt quickly to changes not only themselves but also be able to provide guidance to the staff

Able to coach, counsel, motivate employees towards performance goals and create team environment

Create an ethical, non- discriminatory and safe work environment; establish effective communication lines/ methods; identify and solve employee problems; be able to manage conflict.

EDUCATION & KNOWLEDGE

High School diploma or GED equivalent

Some college, preferred

Customer service working experience preferred

Must demonstrate ability to perform