Among customer service representatives, AI is already used for a large share of the tasks. Measured exposure for customer service representatives: 70% (high).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

About Marsh Agency Midwest Marsh Agency’s Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. We take a client-centric approach that anticipates our client needs, delivers personalized solutions, and builds trusted, long-lasting relationships. Marsh Agency Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.

A day in the life.

As a Client Service Representative, you play a vital role in delivering exceptional service to our clients. You manage insurance programs, execute policy changes, update client information, facilitate collaboration, and work with the servicing team.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

Excellent written and verbal communication skills to effectively service customers

Familiarity with analyzing financial data

Being a self-starter; a highly organized problem solver with good time management skills to meet deadlines

Detail orientation and the ability to handle a wide variety of tasks

Ability to work on a fast paced, high-energy team while maintaining a positive attitude

High school diploma or equivalent is required

These additional qualifications are a plus, but not required to apply:

BS/BA in Business, Insurance or related field

Proficient in MS Office Suite (Word, Excel, Outlook)

1 year of experience working in the insurance industry

Life & Health license preferred, or the ability to obtain upon hire

We know there are excellent candidates who might not check all these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

A Great Place to Work. A Great Place to Perk.

Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:

Medical, dental, vision, Employer-paid HSA contributions and 401k match and more

The flexibility to work at home or an office, based on your discretion and schedule, for most positions

Start with 20 days of paid time off

Tuition reimbursement and a culture of learning that offers designation/certification support and bonuses

A paid day off to volunteer and company-organized volunteer events

Up to $1,000 per year in matching charitable donations

Up to $750 per year in wellness rewards

All the nitro cold brew coffee and sparkling water you can drink

A company-wide mentality that you can never appreciate your co-workers too much

To learn more about a career at Marsh Agency, check us out our website or flip through our recruiting brochure and sales recruiting brochure .

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

If you require an accommodation during the application or interview process, please let us know by contacting reasonableaccommodations@marsh.com .

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The applicable base salary range for this role is $34,650 to $64,575.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.