Entry-level customer service representative jobs: what the job is, skills and open roles
A customer service representative answers questions and solves problems for customers by phone, chat and email. It is a broad, high-volume entry point in nearly every industry.
What a customer service representative does
In the customer success and support family of jobs. Roles that onboard, help and keep customers.
A typical day
- 1. Answer calls, chats and emails
- 2. Look up accounts and orders
- 3. Fix or escalate problems
- 4. Document each case
- 5. Follow policies and scripts
Do you need experience?
Entry-level customer service representative jobs exist, but none are open on the career sites we track at this moment, so we cannot say how many ask for experience. Each posting states its own requirements, so read the requirements section before you decide a job is out of reach.
Open entry-level customer service representative jobs
Taken from employers’ own career sites and checked to still be open within the last week.
No entry-level customer service representative jobs are open on the career sites we track right now. Save a search above and we will email you when one is posted, or search all customer service representative jobs, including ones that do not say entry level.
Skills for customer service representative jobs
The skills this job uses, most important first. Most can be learned or shown before the first day.
Skills to build or show
- 1. Active listening
- 2. Clear writing
- 3. Patience
- 4. Typing speed
- 5. Ticketing systems
- 6. Problem solving
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The market for customer service representative work
Every figure names its source.
- Open entry-level customer service representative jobs
- 0
Source: NextChapter, checked against employer career sites, last 7 days.
See the detail →More jobs like customer service representative
Roles that use the same skills, and where this job commonly leads.
Where it can lead
Similar entry-level jobs
All entry-level customer success and support jobs · Customer Service Representative jobs at every level
Questions about customer service representative jobs
- What does a customer service representative do?
- A customer service representative answers questions and solves problems for customers by phone, chat and email. It is a broad, high-volume entry point in nearly every industry. A typical day includes: answer calls, chats and emails; look up accounts and orders; fix or escalate problems; document each case; follow policies and scripts.
- Can I get an entry-level customer service representative job with no experience?
- Entry-level customer service representative jobs exist, but none are open on the career sites we track at this moment, so we cannot say how many ask for experience. Each posting states its own requirements, so read the requirements section before you decide a job is out of reach.
- What skills do you need to be a customer service representative?
- The skills this job uses most are active listening, clear writing, patience, typing speed, ticketing systems, problem solving. Most can be learned before the first day through coursework, short courses, practice or a related job.
- Where can a customer service representative job lead?
- People in this job commonly move to customer success associate, technical support specialist, account manager. The link between jobs is the shared skills; the path is not guaranteed and depends on the employer.
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