Entry-level customer success and support jobs: 6 roles explained
Roles that onboard, help and keep customers. 6 starting roles in customer success and support, with what each one does and the skills it takes.
Customer success and support roles
- Customer Success Associate
0 open now
Customer success associates help new customers get value from a product: onboarding them, training users and spotting problems early so they renew.
Skills: Communication, Product knowledge, Teaching, CRM and support tools
- Customer Success Manager
0 open now
A customer success manager owns a set of customer accounts and makes sure they get results and renew. Most CSM jobs ask for a little prior experience, but associate and junior versions start from zero.
Skills: Relationship management, Account planning, Presenting, Problem solving
- Customer Service Representative
0 open now
A customer service representative answers questions and solves problems for customers by phone, chat and email. It is a broad, high-volume entry point in nearly every industry.
Skills: Active listening, Clear writing, Patience, Typing speed
- Technical Support Specialist
0 open now
A technical support specialist helps customers fix problems with software or devices, finds the cause and documents the fix. Tier 1 handles common issues; harder ones go to higher tiers.
Skills: Troubleshooting, Clear explanation, Ticketing tools, Basic networking and operating systems
- Implementation Specialist
0 open now
An implementation specialist sets up a product for a new customer: configuring it, moving data over and training the team, to a plan and a deadline.
Skills: Project coordination, Configuration of business software, Data import and checking, Training
- Call Center Agent
0 open now
A call center agent handles inbound or outbound calls for a company, from billing questions to claims or sales. Training is usually paid and starts on day one, so it is one of the most open doors into white-collar work.
Skills: Listening, Calm tone, Typing and system navigation, Following scripts and rules
Other kinds of entry-level work
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