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Director of Customer Success jobs: 204 open roles, pay, industries and skills

204 open Director of Customer Success jobs, taken from employers’ own career sites and checked to still be open. Also listed as Customer Success Director, Director, Customer Success, Senior Director of Customer Success, Global Director of Customer Success, Regional Director of Customer Success. Listings that state pay show a median of $177,500 a year.

The market for Director of Customer Success work

Every figure is counted from verified open listings. Pay is what the employer advertises for the job.

Verified open Director of Customer Success jobs
204

Source: NextChapter, checked against employer career sites, last 7 days.

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Median pay in listings that state it
$177,500

Source: NextChapter verified openings.

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State with the most openings
New York (32)

Source: NextChapter verified openings.

Industry hiring the most
Technology & Software (56%)

Source: NextChapter verified openings.

Listings that are remote
55%

Source: NextChapter verified openings.

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Listings that ask for an AI skill
33%

Source: NextChapter verified openings, read in full.

What a Director of Customer Success does

Director role in Customer Success.

A director of customer success leads a team inside the function and answers for onboarding, support, retention and expansion for existing customers.

Usually reports to a vice president or a C-suite leader, and manages managers and individual contributors. Senior and global director titles are counted here.

Other ways this role is written

  • Director of Customer Success
  • Customer Success Director
  • Director, Customer Success
  • Senior Director of Customer Success
  • Global Director of Customer Success
  • Regional Director of Customer Success
  • Director of Customer Experience
  • Director of Customer Support

Listings under any of these titles are counted on this page. Assistant, associate, manager and staff titles are not.

Open Director of Customer Success jobs

Verified against the employer’s own career site within the last week.

Showing the newest 15 of about 204 verified open jobs here. Search all jobs

Search all Director of Customer Success jobs

Director of Customer Success salary

From 68 open listings that state pay. Annual, in US dollars, base pay only.

Lower quarter
$152,000
Median
$177,500
Upper quarter
$223,500

Leadership pay often includes bonus and equity that a listing does not state. Treat these figures as the floor of the conversation, not the whole package.

Best industries for Director of Customer Success jobs

Employers hiring the most, as a share of listings whose employer has a known industry. Median pay shown where at least 8 listings state it.

Where Director of Customer Success jobs are

States with the most open listings; median pay where at least 8 listings state it.

Skills Director of Customer Success jobs ask for

Named in the listings themselves, as a share of 115 Director of Customer Success listings that name skills. Leadership listings name fewer skills than individual-contributor ones, so this is a signal, not a checklist.

Most named in Director of Customer Success listings

  1. 1. onboarding45%
  2. 2. crm22%
  3. 3. salesforce19%
  4. 4. forecasting18%
  5. 5. go-to-market15%
  6. 6. project management14%
  7. 7. excel12%
  8. 8. change management9%
  9. 9. sql7%
  10. 10. logistics7%

Across all Customer Success openings

  1. 1. onboarding22%
  2. 2. project management9%
  3. 3. salesforce9%
  4. 4. excel8%
  5. 5. crm8%
  6. 6. risk management5%
  7. 7. forecasting4%
  8. 8. change management4%
  9. 9. logistics3%
  10. 10. powerpoint3%

AI skills for Director of Customer Success jobs

Specific AI skills named in the full posting text, such as prompt engineering, AI governance or an AI tool. A general mention of AI does not count.

33% of 126 open Director of Customer Success listings ask for a specific AI skill, against 10% of all Customer Success openings.

AI skills named most often

  1. 1. AI tools in daily work25%
  2. 2. AI workflow automation13%
  3. 3. LLM application engineering3%
  4. 4. Gen-AI assistants (ChatGPT, Copilot, Claude)2%
  5. 5. AI strategy and use cases2%
  6. 6. Prompt design2%

Do AI skills change director of customer success pay?

For Customer Success roles in general, as of November 2, 2026. This is the function’s figure, not one for director of customer success alone: one title rarely has enough listings on both sides.

Among Customer Success listings, those that ask for an AI skill advertise a median $143,000, against $115,000 for those that never mention AI (+24.3%). That raw gap is not matched on level or industry.

Listings that ask for an AI skill
$143,000
median, from 230 paid listings
Listings that never mention AI
$115,000
median, from 291 paid listings

Advertised pay only: the midpoint of the range an employer posted, on live U.S. postings read from the full text. “Asks for an AI skill” means the posting names a specific AI skill; “no AI” means it never mentions AI. A difference in what is advertised is not a promise of what you would be paid, and it does not show that learning a skill causes a raise.

See the AI-skill pay table for every function · Check your own pay against these listings

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The Customer Success ladder

The same function at other levels: where this role comes from and where it leads.

All Customer Success jobs

Job titles under Director of Customer Success

The exact titles employers use, with their own job and salary pages.

Employers hiring for Director of Customer Success roles

  • 4 Staffing 6
  • Checkr 4
  • Andersen Group 4
  • OfferFit 4
  • Braze 4
  • Culture Amp 3
  • Greystar 3
  • Ryder Supply Chain Solutions 3
  • CodeRabbit 3
  • Pixalate 3
  • DLC 2
  • Confidential 2

Director of Customer Success questions

What does a Director of Customer Success do?
A director of customer success leads a team inside the function and answers for onboarding, support, retention and expansion for existing customers. Usually reports to a vice president or a C-suite leader, and manages managers and individual contributors. Senior and global director titles are counted here.
What else is a Director of Customer Success called?
The same job is also written Customer Success Director, Director, Customer Success, Senior Director of Customer Success, Global Director of Customer Success, Regional Director of Customer Success, Director of Customer Experience, Director of Customer Support.
How many Director of Customer Success jobs are open?
204 verified open Director of Customer Success jobs, each checked against the employer’s own career site within the last week.
How much does a Director of Customer Success make?
Among 68 open Director of Customer Success listings that state pay, the median is $177,500 a year, and half of listings fall between $152,000 and $223,500. This is pay the employer advertises for the job, not total compensation such as bonus or equity.
Where are Director of Customer Success jobs?
New York (32), California (30), Texas (17), North Carolina (10) have the most open Director of Customer Success listings. About 55% of listings that state a work arrangement are remote.
Which state pays a Director of Customer Success the most?
Of the states with enough listings that state pay, California has the highest median at $216,500.
Which industries hire for Director of Customer Success roles?
Technology & Software (56%), Healthcare & Hospital Systems (13%), Financial Services & Banking (7%), Manufacturing & Industrial (5%), as a share of listings whose employer has a known industry.
What skills do Director of Customer Success jobs ask for?
The skills named most often in open Director of Customer Success listings are onboarding, crm, salesforce, forecasting, go-to-market.
Do Director of Customer Success jobs ask for AI skills?
33% of 126 open Director of Customer Success listings read in full name a specific AI skill. The most common is AI tools in daily work.

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