NextChapter

Entry-level customer success manager jobs: what the job is, skills and open roles

A customer success manager owns a set of customer accounts and makes sure they get results and renew. Most CSM jobs ask for a little prior experience, but associate and junior versions start from zero. Right now 543 entry-level customer success manager jobs are open on employers’ own career sites.

What a customer success manager does

In the customer success and support family of jobs. Roles that onboard, help and keep customers.

A typical day

  1. 1. Own account plans and goals
  2. 2. Hold regular reviews
  3. 3. Spot churn risk
  4. 4. Coordinate with sales and support
  5. 5. Collect and share feedback

Do you need experience?

None of the 543 open entry-level customer success manager jobs we track say in their own text that no experience is required, so expect employers to look for related experience, coursework or projects. The figures are counted from the posting text and change as jobs open and close.

Open entry-level customer success manager jobs

Taken from employers’ own career sites and checked to still be open within the last week.

Showing the newest 15 of about 543 verified open jobs here. Search all jobs

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Skills for customer success manager jobs

The skills this job uses, most important first. Most can be learned or shown before the first day.

Skills to build or show

  1. 1. Relationship management
  2. 2. Account planning
  3. 3. Presenting
  4. 4. Problem solving
  5. 5. CRM and success platforms
  6. 6. Data reading

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The market for customer success manager work

Every figure names its source.

Open entry-level customer success manager jobs
543

Source: NextChapter, checked against employer career sites, last 7 days.

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Openings that say no experience is required
0

Source: The posting’s own text, counted by NextChapter.

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Median pay in listings that state it
$116,000

Source: NextChapter verified openings (214 with pay).

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Across 214 open entry-level customer success manager listings that state an annual pay figure, the middle half run from $90,500 to $135,000, with a median of $116,000. Listings that state pay are not every listing, and some roles add commission or bonus on top.

Where entry-level customer success manager jobs are

Between jobs? Unemployment benefits and severance rules in these states, or in every state.

Employers hiring customer success managers now

  • Eltropy 28
  • Foley 26
  • Streamline Healthcare Solutions 20
  • Hubexo 19
  • Reflow 15
  • Harvey 11
  • Melio from Xero 11
  • OneStream 11
  • Traveling with Mich 11
  • Hire Overseas 10

More jobs like customer success manager

Roles that use the same skills, and where this job commonly leads.

Where it can lead

Similar entry-level jobs

All entry-level customer success and support jobs · Customer Success Manager jobs at every level

Questions about customer success manager jobs

What does a customer success manager do?
A customer success manager owns a set of customer accounts and makes sure they get results and renew. Most CSM jobs ask for a little prior experience, but associate and junior versions start from zero. A typical day includes: own account plans and goals; hold regular reviews; spot churn risk; coordinate with sales and support; collect and share feedback.
Can I get an entry-level customer success manager job with no experience?
None of the 543 open entry-level customer success manager jobs we track say in their own text that no experience is required, so expect employers to look for related experience, coursework or projects. The figures are counted from the posting text and change as jobs open and close.
What skills do you need to be a customer success manager?
The skills this job uses most are relationship management, account planning, presenting, problem solving, CRM and success platforms, data reading. Most can be learned before the first day through coursework, short courses, practice or a related job.
How much does an entry-level customer success manager make?
Across 214 open entry-level customer success manager listings that state an annual pay figure, the middle half run from $90,500 to $135,000, with a median of $116,000. Listings that state pay are not every listing, and some roles add commission or bonus on top.
Where can a customer success manager job lead?
People in this job commonly move to account manager, implementation specialist, associate product manager, sales operations analyst. The link between jobs is the shared skills; the path is not guaranteed and depends on the employer.

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